Decision Making and Problem Solving Techniques

An assignment on “Decision Making and Problem Solving Techniques” is available for download. This assignment includes the following topics: Definition of decision making, types and stages in decision making, decision making skills and techniques, problem solving techniques, problem solving skills, examples and steps to problem solving. Complete presentation file is available for  download.

Summary of decision making and problem solving techniques:

“Decision making is the process of making a choice between a numbers of options and committing to a future course of actions”

Types of decision making:
1. Process
2. Options
3. Choices
4. Actions

Firstly, decision making is a process with several stages. These combine to produce effective outcomes.
Of course in some instances, decision making may simply consist of someone making up their mind to do something. More often though, in life and especially in business, many decisions are not that simple.
More complex or important decisions are best made after a series of steps are taken. Whether the process used relies more on intuition and decision making, or involves a rational decision making model, both involve processes to help you make good decisions.

Decision making skills and techniques:

We use our  skills to solve problems by selecting one course of action from several possible alternatives. Skills are also a key component of time management skills.

It can be hard. Almost any decision involves some conflicts or dissatisfaction. The difficult part is to pick one solution where the positive outcome can outweigh possible losses. Avoiding decisions often seems easier. Yet, making your own decisions and accepting the consequence is the only way to stay in control of your time, your success, and your life. If you want to learn more on how to make a decision, here are some decisions making tips to get you started.

A significant part of decision making skills is in knowing and practicing good decision making techniques. One of the most practical decision making techniques can be summarized in those simple decision making steps:

  1. Identify the purpose of your decision. What is exactly the problem to be solved? Why it should be solved?
  2. Gather information. What factors does the problem involve?
  3. Identify the principles to judge the alternatives. What standards and judgment criteria should the solution meet?
  4. Brainstorm and list different possible choices. Generate ideas for possible solutions.
  5. Evaluate each choice in terms of its consequences. Use your standards and judgment criteria to determine the cons and pros of each alternative.
  6. Determine the best alternative. This is much easier after you go through the above preparation steps.
  7. Put the decision into action. Transform your decision into specific plan of action steps. Execute your plan.
  8. Evaluate the outcome of your decision and action steps. What lessons can be learnt? This is an important step for further development of your decision making skills and judgment.


Decision Making and Problem Solving Techniques

Decision Making and Problem Solving Techniques

Whether you’re solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the problems you face can be large or small, simple or complex, and easy or difficult.

Problem Solving Techniques (How to solve a problem)

  • How to identify a problem.
  • How to respond to it.
  • The different techniques and methods used in problem-solving.
  • How to find alternative solutions.
  • How to select the best solution for the situation.
  • Designing a Plan of Action.
  • How to implement the Plan of Action.
  • How to assess the success of the solution and the Plan of Action.

Introduction to Problem Solving Techniques

What is a problem? A problem is a situation that presents difficulty or perplexity. Problems come in many shapes and sizes. For example, it can be:

  • Something did not work as it should and you don’t know how or why.
  • Something you need is unavailable, and something must be found to take its place.
  • Employees are undermining a new program.
  • The market is not buying. What do you do to survive?
  • Customers are complaining. How do you handle their complaints?

Where do problems come from? Problems arise from every facet of human and mechanical functions as well as from nature. Some problems we cause ourselves (e.g., a hasty choice was made and the wrong person was selected for the job); other problems are caused by forces beyond our control (e.g., a warehouse is struck by lightning and burns down).


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